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Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

just now During these difficult times I was nervous committing to buying a car under click and collect conditions, I shouldn't have worried... at least not when buying from Car Link Newport South Wales, right from the first contact they took care of things professionally and with reassuring care, everything that we agreed was done as arranged and in good time, the price agreed was very reasonable and my part exchange was valued at a good level... the collection was excellent with all covid 19 protections in place and adhered to.. all in all why buy new when you can achieve exceptional value and service from a good solid honest second hand dealer.. you won't go far wrong then trying the team at Car Link Newport

Chloe T
To start we were very dubious about buying a car without being able to test drive or see the car in person before hand especially as it was my second car and the first car I bought and chose myself. My father spoke with Lewis over the phone and text message, he was so helpful answering any questions we had about the car and the process. We spoke over the course of a few days and Lewis sent us an in depth video showing any imperfections the car had. He was very honest and so we decided to go ahead with the purchase. I've had my Volkswagen polo now since January 2nd -so just over a week - and it is perfect. We ended up with such a good deal for the car especially as it is in such good condition and a Volkswagen. It drives very well. Would definitely recommend The Car Link and can't thank Lewis enough for his help.
I found the car I liked and it was a very easy process from the first phone call and leaving a £100 deposit to viewing, test drive and purchase. V friendly to deal with, took care of registering my car for me.Excellent would recommend.
I bought my vehicle through Car Link last week. We were at different ends of the country and impossible to travel down and see the car. They had an excellent range of photos on the advert which were accurate when I received the car. Friendly staff who took time to talk me through the vehicle over FaceTime. Having received the vehicle I picked up some minor issues which were resolved by The Car Link without quibble. Thank you all for a great car buying experience.
julie cushen
I would like to add a review for you. When I found the exact car I was looking for at a price that couldnt be beaten I was suspicious that it was too good to be true. It wasn\'t, The car was fantastic and the guys went over and above my expectation of service required from a car sale, even coming in to work when they would normally be closed to let me collect the car. I wont name check because everyone I spoke to was honest, efficient and friendly. Buy with confidence
Bought my first car here and was delighted with the experience. Really friendly and helpful staff and a good service. Made the whole process very simple. Would recommend to anyone!
Very impressed with customer service that we received from The team especially Lewis, from start to finish. Looked, brought, took home the car that I wanted within 24 hrs. They did everything they could from servicing to valeting, within this tight time frame, due to our traveling distance. Felt easy from start to finish and felt like part of the family. Honest and professional.

Having been looking to upgrade my megane hatchback for a few weeks I decided to purchase a Ford mondeo estate. What fantastic service by the team at the car link. No pressure sales that you get at some dealership and first class vehicles. They went above and beyond my expectations.I highly recommend using them. I had done extensive research on mondeos and viewed and test drived 4 in the last month but this far exceeded all of them as it was a higher spec and at the right price. Car had new mot, valeted and keys handed to me on the day I asked for with no hitches. I am one happy customer 👍

Very good experience - car met all expectations. Car Link Wales was most helpful. I would certainly recommend them.
Very friendly & professional, the whole process took less than an hour and you felt safe in the knowledge that the team were looking after your best interests.
Excellent customer service! I traveled 200 miles to purchase a car from The Car Link, The car was exactly as described over the phone by the salesman, Thank you again for my car I will definitely see you again in the future!
So pleased with my Mini Cooper sd. Outstanding service couldn̢۪t fault at all. Would highly recommend. The car as described. Very happy thank you
Very happy with the car I bought. Good service also put some fuel in for my journey back to Birmingham...

Fantastic seller!! Bought a fabulous car from them and at no point did I feel pushed to do so. One of the best after sales support I've ever came across, since although the car had an issue which was made known to me the day of purchase the guys went the extra mile to have it rectified. Really happy customer and it will definitely be revisiting when it comes to renew my car. If you're looking for a used car then it definitely worth a visit to those guys!!

Beck Keane
Outstanding service at the car link. Bought a golf from them- couldn't fault the Service: answering questions, checking things for me and generally being very helpful.
Olivia H
So pleased with my new car! Great service from the guys at The Car Link, made it quick and easy to buy and were very understanding with me being younger and a fairly new driver... They even stayed open later for me to travel from Bristol after work, couldn't recommend enough!
Brian C
Can't recommend this dealership enough they made the whole transaction very easy. Especially as I didn't see the car before buying, as I got the car collected and delivered to Ireland.
Very honest lads. Delighted with the car thanks to Lewis and the team for making it happen.
Keith W
This company is brilliant!!. They gave me a great price for my part exchange, and the car I purchased was at a bargain price, so it was a win, win. The staff are great, thanks to Ian and Lewis. Would definitely recommend going here.
Dean W
Amazing company, wonderful staff & I highly recommend them. You will not be disappointed. They are honest & you will get a great service from them that is second to none. Well done to you Carlink.
George H
Very good service with this dealership. Would definitely recommend this family run business to anyone else!
Bethan s
Great Service as always. So Helpful with everything and they got me my Car sorted so Quickly
Joe H
Fantastic seller. Having not changed my car for 4.5 years I was fairly nervous about getting a new car but the guys at Car Link made it completely painless. No pressure to buy at any point, they were informative and the after care has been great. Cannot recommend enough!

Zoe M
Very very happy with my Car Link experience. Vehicle is perfect and exactly as described. The guys were very helpful and nice people. They took the time to help me set up new insurance and very pleasant to deal with. I would highly recommend.
jessica F
Really easy to deal with, honest and informative. Would definitely pay them a visit when looking for a used car again in the future. 10/10 would recommend. RAC approved vehicles and 3 month warranty included which was a great bonus and helps put your mind at ease!

sally H
Excellent customer service and cheerful felt no pressure to buy and happy to answer any questions I had.
Rob N
Friendly and Professional individuals. Answered any questions . Overall a great experience. Very happy with the Mini Cooper they sold me .
Keith D
Excellent experience, dealt with in a commendable way from start to finish. Had a few minor glitches along the way but they were efficiently dealt with to our satisfaction. We would return again.

jonathan G
Absolutely Splendid. Buying a car for the first time, could not have been more helpful. Many Thanks
ceiren M
Very nice people and easily and professionally handled. Helped out loads and provided a lot of informations needed with regards to finance. Couldn't have asked for a better service. Really happy with the car.
stacey M
Customer service was excellent although only had the car a few hours, if the car is as good as the service given I'll be very happy. Quick and easy process and highlighted every detail which we needed to know before and during the car purchase would highly recommend giving this place a look first! One very happy customer here!

Andy B
I can't recommend the Car Link highly enough. I experienced great service from them. Part-exchanged a car and paid the difference on an Audi A3. The staff at this family run dealer seem genuinely decent, not a pushy sell, just a fair deal. An open and honest approach. Aftersales was also outstanding, we had one small issue on a door lock after purchasing which was resolved by them immediately ...
michelle D
Bought a peugeot 206 0n the 14/02/2019, very helpful, nothing to much trouble. Pleasure to deal with, charming, patient and professional

Peter H
The guys at car link were extremely helpful with helping me choose a car - came across very professional and even went above and beyond by delivering my car to me. Great garage great service!
Lee S
Excellent experience buying a car .very helpful and very efficient.would highly my first choice next time I'm looking for a new car.

Darren B
I spoke numerous times over the phone to these guys about the condition of the car and history etc. Always helpful on every call and never felt pushed into making a decision. Once id left a deposit I traveled up by train, got picked up at the station and the car was exactly as described. Ive bought alot of cars over the years and this felt like a real genuine place to spend my money. Honest about the condition of the car, didnt try to hide anything and looked after me really well. Id really recommend The Car Link for to anyone. Thanks Guys, love the car!!
Steve P
Excellent customer service. A minor issue sorted straight away.
Holly D
Friendly and Professional individuals. Answered any questions we had to their best knowledge. Overall a really good experience.
Gareth M
Recently bought a Ford Mondeo at DJD and can say I am very happy with the service provided. Quick and painless process, I dealt with Luke who was extremely pleasant and helpful. Many thanks guys

Sarah H
The trader was extremely helpful, new service, MOT and prepared the car well for when I picked up my used car. They even collected me from the station :) Prompt email communication too.

Thomas r
Very pleased with there low prices and there customer service and big thanks to Richard for making it easy for us what a guy he was.